Hello,
Hope the day is treating you well,
I have one urgent requirement, please let me know if you have any consultant available for this role if yes please share his/her updated resume along with the best number to reach them.
Any help would be appreciated. Also please share your resume for future references at sara@izartechnologies.net
Position : Window Support Engineer
Location : Charlotte, NC / Redmond, VA
Duration : 6+Month Contract
Rate : $32/hr on CTC
Any visa is fine
Core Responsibilities:
- Be available to take ownership of new cases and escalations via telephone and Web and provide support to enterprise customers and partners.
- Scope a customer's issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed.
- Consult and collaborate with your immediate peers or colleagues around the world.
- Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed.
- Collaborate with management and engineering to resolve service issues.
- Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Document your technical work and research in detailed and comprehensive manner.
- Prioritize your work to accomplish the most important and urgent requests first.
- Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.
Technical Requirements:
- Technical proficiency in and learning attitude toward Microsoft technologies:
- Windows 2008 R2 File Server and Windows 7 Clients
- Windows 2012/2012 R2 Server and Windows 8/8.1/10 Clients
Any one or more of the following technical skillsets and sub items under each:
- Advanced knowledge of Active Directory Infrastructure
- Active Directory Site Topologies
- Active Directory replication
- LDAP configuration and interoperability
- Group Policy Configuration and management, including Security filtering and item-level targeting
- Advanced knowledge of Server Performance and Architecture.
- Troubleshooting system hangs and resource depletion
- Strong understanding of Server performance troubleshooting (Perfmon, Procmon, Xperf, Process explorer and memory dump configuration.)
- Advanced knowledge of Clustering and High Availability technologies
- Advanced troubleshooting knowledge of Windows Cluster Server
- Advanced knowledge of Virtualization and Hyper-V technologies
- Advance knowledge of Storage and Disk performance
- Advanced knowledge of TCP/IP networks
- TCP and SMB: should have a strong ability to read and analyze network captures
- DNS: Strong understanding of DNS implementations and troubleshooting
- DHCP: Strong understanding of DHCP implementations and troubleshooting
- DFSN: Strong understanding of DFSN implementations and troubleshooting
- Desktop and Application management
- Remote Desktop Licensing, troubleshooting RDP connectivity and configuration
- Troubleshooting Printer issues (includes advanced troubleshooting of the spooler service and third-party print drivers)
- Advanced knowledge of Windows Management Instrumentation architecture, WinRM and PowerShell
Sara Khan |Technical Recruiter
Izar Technologies LLC
655 N Swift Rd, Addison, IL 60101, USA
Direct: +1 7084013016
Email : sara@izartechnologies.net
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